andmorejae.blogg.se - Teamviewer quick support unattended access

When the agent(s) sends a Chat message, the GoToAssist Customer toolbar appears at the forefront of the customer's screen with the Chat window expanded to alert them to the new message.

Note: Keep in mind that if the customer's screen is being shared with the agent(s), they will be able to see what the customer is typing in the text field in real time (despite whether or not the message has been sent). Your message will appear in the Chat window, and the agent's response will appear below it. Type a message into the text field at the bottom of the window, and then click Send to send it to the agent(s).

The toolbar will automatically expand to show the Chat window.

Click Chat on the GoToAssist Customer toolbar.

The Chat log will be included in any session reports that the agent generates later. This feature remains available throughout the entire session, despite whether screen sharing is on or off.

Once customers join a support session, they can communicate with the agent(s) using the Chat feature. Unattended Support: Agents can set up unattended access to customers' computers by installing the GoToAssist Customer desktop application, which customers can then use to update their stored password and block the agent's unattended access.Īccess to the Unattended Support feature is dependent upon your user group settings or individual user settings, which are configured by your administrator.ĭoes your version look different? Please see instructions for using GoToAssist Remote Support v5.Both applications allow the customer to easily join support sessions without having to navigate to to join sessions. During the session, customers can use the toolbar options to interact with the agent(s), as well as join subsequent support sessions.Īdditionally, customers have the option to download the GoToAssist Customer Attended Standalone application to join support sessions, and the same GoToAssist Customer toolbar will appear. Once customers join the session, a GoToAssist Customer toolbar appears. Depending on the agent's Preferences, the GoToAssist Customer desktop application can remain installed on the customer's computer for future use, or automatically removed at the end of the session. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:Īttended Support: When customers join attended support sessions with agents, the GoToAssist Customer desktop application is downloaded onto their computer.